Privacy policy

3. Privacy Policy

Ilissebilla ("we", "us", "our") respects your privacy and is committed to protecting your personal information. This policy explains what we collect, how we use it, and your rights.


Who we are The business responsible for your data is Ilissebilla, 165 Bourne Rd, Pangbourne, Reading RG8 7JT, United Kingdom. As a UK-based business we handle personal data in line with UK data protection law (UK GDPR and the Data Protection Act 2018), and we honor the privacy rights of our US customers as described below. For any privacy question, contact ilissebillashop@gmail.com or +44 7472276120.


Information we collect


  • Information you provide: name, billing and shipping address, email, phone number, and order details when you buy from us or contact support.

  • Payment information: card payments are processed securely by our payment providers. We do not store full card numbers on our servers.

  • Automatic information: IP address, device and browser type, and pages visited, gathered through cookies and similar technologies.


How we use your information To process and ship your orders, provide customer support, send order updates, prevent fraud, meet our legal obligations, and — only where you've opted in — send marketing emails.


Sharing your information We share data only with trusted providers who help us run the store (our e-commerce platform, payment processors, and shipping carriers) and only as needed to fulfill your order, plus where required by law. We do not sell your personal information.


Cookies Our site uses cookies to function properly, remember your cart, and understand site usage. You can manage or disable cookies in your browser settings, though some features may not work without them.


Your privacy rights (including California residents) You may request access to, correction of, or deletion of your personal information, and you may opt out of marketing at any time. California residents have additional rights under the CCPA/CPRA, including the right to know what personal information we collect, the right to deletion, and the right to opt out of the "sale" or "sharing" of personal information (note: we do not sell your data). To exercise any right, email ilissebillashop@gmail.com. We will not discriminate against you for exercising your privacy rights.


Data retention We keep personal data only as long as necessary for the purposes described here, including legal, accounting, and reporting requirements.


Children's privacy Our store is intended for adults purchasing products. We do not knowingly collect personal information from children. If you believe a child has provided us information, contact us and we will delete it.


Changes to this policy We may update this policy from time to time; changes will be posted here with a new effective date.